The Team

Roger Lee, SVP AI Success & Sustainability for RNL, is a seasoned CX industry luminary with over two decades of expertise spanning finance, contact center operations, and quality management. With a robust background in process enhancement leveraging Six Sigma methodologies, he’s orchestrated projects yielding approximately $10 million in cost efficiencies. Roger’s people-centric leadership style cultivates transparent cultures, fosters staff development across diverse locations, and champions customer experience enhancements.